SHOP POLICIES

ABOUT GINGER'S HAND DYED

Ginger Twist Studio has its very own range of luxury hand dyed yarns called Ginger's Hand Dyed, which spans from lace weight all the way up to chunky. Jess specializes is sweet semi-solids of undulating colour and no 2 skeins are really the same. This is the beauty of hand dyed!

If you see a shade you like, and would prefer it on a particular base, just give a shout (gingertwiststudio@gmail.com) and this can be added to the dye schedule. Please bear in mind that the shades will turn out differently on different bases. Silk absorbs the dye in a different way to Wensleydale.  These beauties are dyed by the proprietor herself in a separate dye studio just down the road from the shop. 

Please note that some of the more intense shades may bleed. You may want to pre-wash these highly saturated skeins before combining them with other shades in your projects. 

PHOTOGRAPHY

We strive to ensure the colour appears as accurate as possible in the product photography, but please bear in mind that everyone's screens for viewing the colour are slightly different. If you are unsure of a colour and would like a bit of input, please do get in touch! gingertwiststudio@gmail.com

WOOL CARE

For all Ginger's Hand Dyed, it is highly recommend that you hand wash in tepid water with wool wash. These are dyed with professional grade acid dyes and the colour is fixed with vinegar. But it is our opinion that hand dyed yarns deserve a bit extra loving care. Some of the bases are able to be washed in the machine, please follow the care instructions on the label. 

For all other yarns, please refer to the yarn label for washing and care instructions. Ginger Twist Studio sells a variety of both superwash (able to be washed in the machine) and hand wash only yarns. 

WORKSHOPS

Please note payment is required to book a place in a workshop, and is non-refundable. This space is wheelchair accessible and there are lifts in the building. 

EQUALITY & DIVERSITY

You are welcome at Ginger Twist Studio regardless of your age, gender, race, sexual orientation, or if you have a disability. Discrimination, bullying or harassment are not tolerated within these shop walls. Wool brings people together, and we want everyone to feel safe and respected in this space. With regards to a wheelchair or pram, the shop is very small, but there are no steps to navigate. The door can be a bit of a squeeze , but we can manage. Please be respectful, and you will be respected. If you have any complaints, concerns, or would like assitance in planning your visit, please email gingertwiststudio@gmail.com 

DATA PROTECTION

All personal data you provide is used to process your order. This information will be treated in accordance with the Data Protection principles outlined in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

PRIVACY POLICY

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.