SHIPPING
The cost of postage is based on the weight of your order, and calculated for you automatically at checkout based on your posting address.These examples are based on 100gram skeins.
U.K :: All orders within the U.K. are sent via Royal Mail 2nd Class within 3 business days after placing your order. The cost for postage on a parcel weighing up to 2kg is £3.75 This is roughly 19 skeins of wool.
EUROPE :: All orders for Europe will be posted Royal Mail Tracked or Tracked & Signed within 3 business days of placing your order.
- 2 skeins or less costs £12 (up to 0.2kg)
- Up to 3 skeins costs £14 (up to 0.4kg)
- Up to 9 skeins costs £16.50 (up to 0.9kg)
- Up to 19 skeins costs £18.50 (up to 1.9kg)
- Up to 40 skeins costs £37 (up to 4kg)
REST OF THE WORLD :: All orders to the rest of the world will be sent via Royal Mail Tracked or Tracked & Signed within 3 business days of placing your order.
- 2 skeins or less costs £15 (up to 0.2kg)
- Up to 4 skeins costs £21 (up to 0.4kg)
- Up to 7 skeins is £25 (up to 0.7kg)
- Up to 9 skeins is £27 (up to 0.9kg)
- Up to 12 skeins is £30 (up to 1.2kg)
- Up to 14 skeins is £33 (up to 1.4kg)
- Up to 17 skeins is £35 (up to 1.7kg)
- Up to 18 skeins is £37 (up to 1.8kg)
- Up to 20 skeins is £43 (up to 2kg)
Please get in touch if you would like to discuss an alternative or quicker shipping method, as this can be arranged to accomodate your preferences.
Collection at the shop (click & collect) is now available Wednesday through Saturday 11am - 5pm and Sunday 11am - 4pm. This option is free, please just select as your 'in-store collection' at checkout for your shipping option.
RETURNS/EXCHANGES
If you are unsatisfied with your purchase for any reason or would like to return/exchange please email gingertwiststudio@gmail.com or bring the item(s) back into the bricks and mortar shop within 14 days of your purchase. Proof of purchase is required for all returns and exchanges.
Ginger Twist Studio is not responsible for the postage costs or if the parcel is lost in the post when you return the goods. It is therefore recommended that you use a traceable service for returning the goods. All yarn should also be free of scent, in the original unused and re-saleable condition.
The returned goods will be inspected and a refund will be issued via the original payment method.
Ginger Twist Studio is unable to accept any refunds or exchanges beyond 14 days after your purchase.
Because of the nature of the goods, I am unable to accept returns or exchanges for cut fabric, patterns or books, unless they arrive damaged. If that is the case, please contact us about your order within 14 days of receiving the goods.
This does not affect your statutory rights.